RH1 3-in-1 Smart Cordless Wet & Dry Vacuum Cleaner

Overwhelmed by repetitive chores? The RH1 is a one-stop solution for hard floor cleaning. We designed it to vastly reduce your time and efforts, setting you free for more creative activities.

• 3-in-1 Mop, Vacuum & Floor Cleaner
• Smart Suction & Flow Control
• 12,000 Pa Powerful Suction
• Smart Stain Sensing
• Smart Water Volume Adjustment
• Dual-Tank Design to Separate Dirty/Clean Water
• Corner & Edge Cleaning
• Long Runtime to Clean Up to 200m2
• Rolling Brush Self-Cleaning
• Automatic Air Drying
• Low Noise Technology
• Easy to Maneuver Organize & Store

What delivery options do you have and how long do they take? How much are they charged?

We use DPD to deliver your order, which normally takes 3-7 days to reach you. For all orders £50 and over, UK Mainland delivery is free of charge. For any orders under £50 a UK Mainland delivery charge of £6.5 inc VAT is applied at checkout.

To which countries do we ship to?

UK only

How to track a delivery?

Once your order has shipped you will receive a shipping confirmation via SMS, this confirmation will contain your tracking number so you can track where your order is and what the estimated delivery date is. Don’t forget you may login at any time and review your order status on the My-Account page.

I ordered more than one item. Will they all be delivered at the same time?

We try to make sure all your items reach you at the same time. Sometimes our products are not always sent together since different shipping options can be used, depending on the product. Once an item has been shipped, you will receive a shipment notification email.

Who to contact when my order arrived damaged, wrong, or is lost?

Please contact us via info@directsmarthome.com

Return and Exchange

What product can be returned/exchanged?

We provide a 30-day Money-Back Guarantee, regardless of reason. Undamaged products may be returned for a full refund for any reason within 30 days of the date of purchase.  For more information, please contact us via returns@directsmarthome.com.

Who pays for the shipping cost?

For non-quality related warranty claims, the buyer is responsible for shipping costs.

How to return/exchange?

Contact our customer support team to get started and to verify the problems you're experiencing. They might provide troubleshooting solutions and ask for a specific order or related information. It might be necessary to return the item. Please contact us via returns@directsmarthome.com.

How long does a return/exchange take?

Once your package reaches us, we will process your refund/exchange as quickly as possible. If you have any questions or need additional support with your request, please contact us via returns@directsmarthome.com.

Which payment methods are accepted?

We accept Visa®, MasterCard®, Debit Cards, and Paypal with all payments being taken by secure payment gate Sagepay.

Does my payment Card billing address have to match the billing address on my order?

Yes. For credit card verification the billing address on your credit card must match the billing address on your order. Please ensure you enter your billing address exactly as it appears on your credit card statement to avoid cancellation of your order.

Why is my card rejected?

There are many possible reasons for a payment card not being accepted, the most common reasons are:

• The card you are using has expired
• You have reached or exceeded your credit limit
• You have exceeded your daily charge limit
• The card number, expiry date, or security code has been entered incorrectly
• The address you have entered does not match the address on record with your Bank

If, after you have checked that the above reasons are not applicable, your card payment is still being rejected, please contact your issuing bank for help. If your bank confirms there are no issues with the card you are using but you continue to experience problems, please contact our Customer Service for help by emailing: Support@dynamic-cctv.com.

When you contact Customer Service you may be asked for the details of any error messages you received while trying to place your order, as well as the reference number for the order seen in the shopping basket.

When will my card be charged？

For all purchases, your credit card will be charged at the point of checkout.

How to get a copy of the receipt?

Your receipt will be emailed to you immediately after purchase. If you can’t locate it, please don’t forget to check your junk file within your email.

Will my money and information be safe when purchasing on EZVIZ?

Please refer to the Privacy policy and safety policy.

Voucher

How to redeem a voucher?

During the checkout process, save your billing and shipping address, then click "SAVE". Add your voucher's code on the next page. Click "CONTINUE TO PAYMENT" on that page to continue checkout.

Can multiple vouchers be used at once? 

 No. Only one voucher can be used per order.